Have you received robocalls from Citibank about past-due credit card accounts, even though you were never their customer?
If so, you might be eligible to claim between $350 and $850, or even up to $2,500, as part of a $29.5 million class action settlement.
In this guide, we’ll cover everything you need to know about eligibility, compensation, and how to file a claim before the deadline.
Settlement Overview
This settlement addresses claims that Citibank violated the Telephone Consumer Protection Act (TCPA) by making unsolicited robocalls to individuals regarding credit card debts.
These calls, allegedly made between August 15, 2014, and July 31, 2024, targeted non-customers who had not given consent to be contacted. Under the TCPA, these types of calls are illegal, prompting this substantial settlement.
Who Qualifies?
Eligibility depends on the following criteria:
| Criteria | Details |
|---|---|
| Non-Customers | You must not have been a Citibank customer at the time of the calls. |
| Robocall Receipt | Calls must have been made to your cell phone using prerecorded or artificial voice messages. |
| Time Period | Calls must have occurred between August 15, 2014, and July 31, 2024. |
| Multiple Calls | Higher payouts are available if you received more than five calls. |
If you meet these criteria, you may be eligible for compensation.
How Much Can You Receive?
The payout amount depends on the number of claims filed and how many robocalls you received. Here’s a breakdown:
- Standard Compensation: Most claimants will receive between $350 and $850.
- Higher Compensation: If you can prove you received more than five calls, you could claim up to $2,500. This requires documentation such as phone bills or call logs.
The total settlement amount of $29.5 million will be divided among all eligible claimants.
How to File a Claim
Filing a claim is simple and straightforward. Follow these steps:
1. Visit the Official Website
Go to ClaimDepot.com, the official settlement page.
2. Fill Out the Claim Form
Provide your personal details, including:
- Name, address, and email
- The phone number that received the robocalls
- Approximate dates of the calls
3. Submit Documentation (Optional)
If you’re claiming additional compensation for receiving more than five calls, include supporting evidence like phone records or logs.
4. Submit Online or By Mail
You can file your claim online or send a completed form to:
Head v. Citibank, N.A. Claims Administrator
P.O. Box 301134
Los Angeles, CA 90030-1134
5. File Before the Deadline
The deadline to file a claim is December 20, 2024. Don’t miss it!
Key Dates
| Event | Date |
|---|---|
| Robocall Timeframe | August 15, 2014 – July 31, 2024 |
| Filing Deadline | December 20, 2024 |
| Final Approval Hearing | January 14, 2025 |
Common Myths About Class Action Settlements
- “I need to be a Citibank customer to qualify.”
Nope! This settlement is specifically for non-customers who received robocalls. - “I don’t remember receiving calls, so I can’t file.”
Even if you’re unsure, you can still file a claim. Phone records can help verify eligibility. - “I’ll get the entire $29.5 million.”
The total amount will be divided among all valid claimants.
Why File a Claim?
Unsolicited robocalls are not only annoying but also illegal. This settlement offers compensation for the inconvenience caused by these calls.
Filing your claim is a quick process that could result in a significant payout—don’t let the opportunity pass you by!
Take the time to review your eligibility and submit your claim before the deadline. With payouts ranging from $350 to $850 (or even higher), it’s well worth a few minutes of your time.
