If you received unsolicited robocalls from Citibank about past-due credit card accounts, you might be eligible for a $350 to $850 payout as part of a $29.5 million class action settlement. This settlement compensates non-customers who were contacted without consent.
Wondering if you qualify? This guide explains the settlement details, eligibility criteria, and how to file a claim before the December 20, 2024 deadline.
$350 to $850 Citibank Class Action Payout
Understanding the Citibank Class Action Settlement
Citibank has agreed to pay $29.5 million to resolve a lawsuit alleging violations of the Telephone Consumer Protection Act (TCPA).
The lawsuit claims that Citibank made unauthorized robocalls to individuals who were never customers.
Here’s a quick breakdown of the settlement:
| Topic | Details |
|---|---|
| Settlement Fund | $29.5 million |
| Compensation Per Claimant | $350 to $850 (up to $2,500 for multiple calls) |
| Eligibility | Non-customers who received robocalls from Citibank |
| Call Period | August 15, 2014 – July 31, 2024 |
| Filing Deadline | December 20, 2024 |
| Claim Submission | ClaimDepot.com |
| Final Approval Hearing | January 14, 2025 |
Eligibility
Who Qualifies for the Citibank Settlement?
To be eligible, you must meet all of the following criteria:
- Not a Citibank Customer – The lawsuit covers non-customers who received robocalls.
- Received Robocalls – Calls must have been made using an artificial or prerecorded voice.
- Call Timeframe – Calls must have occurred between August 15, 2014, and July 31, 2024.
- Cell Phone Calls Only – Calls to landlines do not qualify.
Higher Compensation for Multiple Calls
If you received more than five robocalls, you may be eligible for a higher payout of up to $2,500. To qualify, you’ll need to provide:
- Phone records showing multiple calls.
- Call logs or bills confirming the dates of the robocalls.
Compensation
How Much Can You Receive?
Your payout depends on how many valid claims are filed and whether you received multiple calls.
| Number of Calls Received | Estimated Compensation |
|---|---|
| 1-2 calls | $350 – $850 |
| 5+ calls | Up to $2,500 |
Since the settlement fund is $29.5 million, the final payout amount may vary based on the number of claims submitted.
Claim
How to File a Claim for the Citibank Settlement
Filing a claim is a simple process. Follow these steps:
1. Visit the Official Claim Website
Go to ClaimDepot.com to start your claim.
2. Complete the Claim Form
Provide:
- Your full name and contact details.
- The phone number that received the robocalls.
- The dates (if known) when the calls occurred.
3. Submit the Claim Online or by Mail
- Online Submission: The fastest method.
- Mail Submission: Send the completed claim form to:Head v. Citibank, N.A. Claims Administrator
P.O. Box 301134
Los Angeles, CA 90030-1134
4. Provide Documentation for Higher Payouts
If you received multiple calls, submit phone records or logs to qualify for a larger settlement payout.
5. Submit Before the Deadline
- The filing deadline is December 20, 2024.
- Claims submitted after this date will not be accepted.
Mistakes
Common Mistakes to Avoid
To ensure you receive your payment, avoid these common mistakes:
- Missing the Deadline – Submit your claim before December 20, 2024.
- Not Providing Required Information – Fill out the claim form completely.
- Failing to Submit Documentation for Multiple Calls – If you’re eligible for higher compensation, include proof.
- Not Checking for Emails or Mail from the Claims Administrator – You may receive updates or requests for additional information.
Example
Real-Life Example: How Jane Claimed Her Share
Jane Doe was never a Citibank customer but received several robocalls about a past-due account in 2018. She initially ignored the calls but later found out about the settlement.
She followed these steps:
- Visited ClaimDepot.com.
- Completed the online claim form.
- Uploaded phone records showing six robocalls.
- Submitted her claim before the deadline.
Jane received a $1,200 payout in early 2025.
The process was quick and easy, and she was glad she took a few minutes to file her claim.
The Citibank class action settlement is a real opportunity to receive compensation if you were affected. If you received unsolicited robocalls about Citibank credit cards and were never a customer, file your claim before December 20, 2024.
Visit ClaimDepot.com today to check your eligibility and submit your claim.
