Fixed queuing guides are permanent or built-in fixtures that direct people to follow a set path and are often used to organize long customer service lines. Fixed queuing guides need to be configured so they provide enough space for people using mobility aids and so people with visual disabilities can detect the guides using a white cane.
It is important to note that the requirements apply to both indoor and outdoor queuing systems, but only when the guides are permanent. They do not apply to temporary guides that are not fixed to the floor.
The requirements of this Section apply to newlyconstructed fixed queuing guides.
Requirements for the Design of Fixed Queuing Guides
- Clear width
- Sufficient width must be provided to allow for the passage of mobility aids and mobility assistive devices.
- Clear floor area
- Sufficient space must be provided for turning a mobility aid wherever queuing lines change direction.
- Cane detectable
- Queuing guides must be configured so that they can be detected by someone using a cane for navigation.