Waiting areas should be welcoming for everyone and accommodate the broadest possible range of users. Providing a choice of seating styles and locations, as well as accessible seating spaces to accommodate mobility aids and service animals will make customers feel welcome and help them enjoy their customer service experience.
An accessible seating space is an area alongside the other seating locations where someone using a mobility aid can position themselves and/or their equipment. The space may also be used by a service animal. In either case, it should provide sufficient space to comfortably wait and not obstruct the circulation space in the room. The actual size of the space can vary depending on how someone using a mobility aid will need to approach it. While it is critical that accessible seating spaces be connected to an accessible path of travel, it is also important that they be alongside the other seating and not segregated.
This Section applies to newly constructed or redeveloped waiting areas that have seating fixed to the floor.
Requirements for for the Design of Waiting Areas
- Accessible seating
- Minimum 3% of new seating, but never less than one space.