If you’re a Citibank customer frustrated by unwanted robocalls, there’s good news. Citibank is offering an $850 settlement to eligible customers as part of a $29.5 million fund established to resolve allegations of TCPA violations.
The settlement compensates those who received unauthorized automated calls from the bank between August 15, 2014, and July 31, 2024.
With a deadline approaching on December 20, 2024, here’s what you need to know and do to secure your payout.
Background
The settlement arises from allegations that Citibank violated the Telephone Consumer Protection Act (TCPA) by using robocalls to contact customers about overdue credit card accounts without consent.
This law protects consumers from unsolicited calls, ensuring their privacy and peace of mind.
To avoid prolonged legal battles, Citibank agreed to the settlement without admitting fault. For eligible customers, this translates to an $850 payout for the inconvenience caused by these intrusive calls.
Eligibility
Wondering if you qualify? Here are the criteria:
- Citibank Account Holder: You must have been a credit card or loan customer at any time between August 15, 2014, and July 31, 2024.
- Unsolicited Robocalls: The calls must have been automated or pre-recorded messages related to overdue accounts.
- Consent Not Provided: These calls were made without your explicit permission.
If you check these boxes, you’re likely eligible to claim your portion of the settlement fund.
Settlement Details
| Key Points | Details |
|---|---|
| Settlement Amount | $850 per eligible claimant |
| Total Fund | $29.5 million |
| Eligibility Window | Calls received Aug 15, 2014 – Jul 31, 2024 |
| Claim Deadline | December 20, 2024 |
| Approval Hearing | January 14, 2025 |
How to File a Claim
Follow these steps to secure your payout:
1. Visit the Official Settlement Website
Head to the Citibank TCPA Settlement website, where you’ll find the claim form and further details.
2. Fill Out the Claim Form
You’ll need to provide:
- Personal Details: Your name, address, phone number, and email.
- Call Information: Dates and frequency of the robocalls received.
- Proof of Calls: Documents like phone records or screenshots showing missed calls.
Accuracy is key—false claims can lead to disqualification.
3. Submit Before the Deadline
Submit your completed claim form by December 20, 2024. Late submissions won’t be accepted.
4. Wait for Final Court Approval
The court will review the settlement during a hearing on January 14, 2025. Once approved, payments will be distributed via direct deposit or check.
Dealing with Robocalls
Robocalls can be a hassle, but you can take steps to minimize them in the future:
- Register on the Do Not Call List: Sign up at donotcall.gov to block telemarketing calls.
- Install Call-Blocking Apps: Apps like RoboKiller and Hiya can filter out spam calls.
- Adjust Your Preferences: Opt out of marketing calls with your service providers.
A Step Toward Accountability
This settlement not only compensates affected Citibank customers but also reinforces the importance of consumer rights.
With millions of robocall complaints filed annually, this case highlights the need for stricter adherence to privacy laws by corporations.
If you qualify for the settlement, don’t miss this opportunity to claim your share and hold companies accountable for respecting your privacy.
